Ikea has trained thousands of call centre workers in interior design consultancy as an AI bot handles an increasing number of common queries.
The post Ikea upskills workers in interior design as AI handles calls appeared first on Personnel Today.
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Reshuffle: Who wins when AI restacks the knowledge economy
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There's Got to Be a Better Way: How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work
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Your Elite Energy: A Blueprint to Break Free from Burnout and Restore Your Vitality
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TeamWork: How to Build a High-Performance Team
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The Power of Mattering: How Leaders Can Create a Culture of Significance
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Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams
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MVP KB: A Practical Guide to Customer Service Knowledge Management
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How to Untie a Balloon: A Negotiator's Guide to Avoid Popping Under Pressure (How to Avoid Conflict)
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Conquering Crisis: Ten Lessons to Learn Before You Need Them
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